Frequently Asked questions

Here, we have listed some of the commonly asked questions from the community. If you do not find the information you need, feel free to reach out to us at support@pixelbin.io

What are Credits?

Our services are measured in the unit of credits. Credit is the unit for usage consumption in the form of any transformation that you perform using our platform. It can have different values for different services. For example, a single Shrink.media transformation consumes 1 credit, whereas a Basic transformation consumes just 0.003 credits.

Do I need to Sign up to remove backgrounds using Shrink.media?

No. There isn’t any requirement to sign up on Shrink.media to use the platform. You can use the tool at your convenience. If you require bulk image transformations, you must do a basic sign-up and then will be redirected to PixelBin.io.

Is Shrink.media Free?

Yes. Transforming individual images via Shrink.media is free of cost. You can transform unlimited images manually using Shrink.media. However, to automate the entire process, PixelBin.io is a much more convenient tool to integrate within your system. Explore our offerings here or contact our experts at support@pixelbin.io.

Are there any APIs that can be integrated?

We provide a functional stack of APIs that can be easily integrated with your system as per the requirement to ease your regular workflows. You can contact us at support@pixelbin.io or book a free consultation slot with our experts to get to know more.

What if I don’t get satisfactory results?

Shrink.media by PixelBin.io is designed exclusively for our users and meets their image background removal demands. The platform works on AI-backed strategies, where you would get satisfactory results. In some cases where you are not satisfied with the results, you can personally reach out to us, and we will do our best to resolve your queries. Do share your experience or feedback on using Shrink.media at support@pixelbin.io.

What if I exceed my credit limit?

If you exceed the monthly credits in your PixelBin invoice, you will incur overages per credit. Additional usage allowed over your monthly credits is charged at $0.4, and storage is charged at $0.4/GB. This charge is assessed month-by-month and gets added to your invoice.

What if I don’t get satisfactory results?

Shrink.media by PixelBin.io is designed exclusively for our users and meets their watermark removal demands. The platform works on AI-backed strategies, where you would get satisfactory results. In some cases where you are not satisfied with the results, you can personally reach out to us, and we will do our best to resolve your queries. Do share your experience or feedback on using Shrink.media at support@pixelbin.io.

Is it mandatory to use all my credits in a month?

The unused credits expire at the end of the month. For example, if you’re using a Basic Plan with 1200 monthly credits costing $89 per month. If you consume only 1000/1200 credits by the end of your monthly billing cycle, then the remaining unused 200 credits will expire automatically.

What is the cost of additional usage over my monthly credits?

Additional usage allowed over your monthly credits is charged at $0.4, and storage is charged at $0.4/GB. This charge is assessed month-by-month and gets added to your invoice.

How can I cancel my subscription?

You can cancel your paid subscription at any time. Your paid plan stays until the next billing date, and later your account switches to the free plan.

What if I exceed my total Shrink.media transformations?

If you are on the Starter ($29/month) plan and have consumed 1250 Erase.bg image transformations for the month.

Your bill will be calculated as follows:
Shrink.media transformations included in Basic plan = 1200
Additional usage = 1250 - 1200 = 50 transformations1 credit = 1 Erase.bg transformation
Additional credit units= 50 / 1 = 50 credits
Additional cost = 50 credits x $0.4/credit = $20